Support Policy

Indo Continental Maritime Training Centre, Baku, Azerbaijan

At Indo Continental Maritime Training Centre (ICMTC), we are committed to providing continuous support to our students before, during, and after their training. This Support Policy outlines the type and scope of assistance available.

1. Pre-Admission Support:
Our team provides guidance regarding course selection, eligibility criteria, documentation, visa assistance (if applicable), and fee structure. All information shared is based on current guidelines and may be updated from time to time.

2. Academic Support:
Students will receive assistance from qualified instructors throughout the training period. Support includes classroom guidance, doubt-clearing sessions, and access to study materials. Students are encouraged to actively participate and seek help when required.

3. Technical Support:
For courses involving simulators, equipment, or digital platforms, basic technical assistance will be provided. Any misuse or negligence of equipment will not be covered under support and may result in penalties.

4. Administrative Support:
ICMTC provides support related to documentation, course scheduling, certification process, and general queries. Students must ensure timely submission of required documents to avoid delays.

5. Accommodation Support:
For students opting for institute-arranged accommodation, basic assistance will be provided for lodging-related issues. Students must follow accommodation rules and report issues promptly.

6. Placement and Career Guidance:
The institute may provide guidance regarding job opportunities, resume preparation, and interview support. However, ICMTC does not guarantee job placement, and final selection depends on employers and individual performance.

7. Response Time:
Support requests will be addressed within a reasonable timeframe during working hours. Delays may occur during holidays or peak periods.

8. Limitations of Support:
Support services are limited to academic and administrative assistance related to the institute. Personal matters, external employment issues, or third-party services are not covered under this policy.

9. Code of Conduct:
Students are expected to communicate respectfully with staff and faculty. Misbehavior or misuse of support services may lead to restricted access or disciplinary action.

10. Policy Updates:
ICMTC reserves the right to modify this Support Policy at any time without prior notice.